Contact Us
We value your feedback and are here to help! Whether you have questions, suggestions, or need assistance, please don't hesitate to reach out.
💡 Feature Request Guidelines
When submitting a feature request, please include:
- A clear description of the feature you'd like to see
- How this feature would benefit your workflow
- Any specific examples or use cases
While we can't implement every suggestion, we carefully consider all feedback when planning future updates.
🐛 Bug Report Checklist
Help us fix issues faster by providing:
- A description of what happened vs. what you expected
- The steps to reproduce the issue
- Your browser name and version (e.g., Chrome 120, Firefox 121)
- Your operating system (e.g., Windows 11, macOS Sonoma)
- Screenshots or screen recordings if possible
- The file format you were working with (if applicable)
🛒 Purchase & Licensing
For questions about Premium licenses, purchases, or payment issues, please include:
- Proof of purchase: Your order confirmation or transaction ID
- Platform: Where you purchased (Gumroad, Google Play, Microsoft Store, etc.)
- Issue description: What's happening with your license
🤝 Business Enquiries
For partnership opportunities, bulk licensing, or business-related enquiries, please email us with "Business Enquiry" in the subject line. We're open to discussing:
- Enterprise or educational licensing
- Integration partnerships
- Collaboration opportunities
⏰ Response Times
| General enquiries | 24-48 hours |
| Bug reports | 24-48 hours (acknowledgment) |
| Purchase issues | Priority - within 24 hours |
| Business enquiries | 3-5 business days |
🙏 Thank You
Thank you for using Type Shifter! Your feedback helps us improve the application for everyone. We genuinely appreciate you taking the time to reach out.